Superior service doesn’t end with a completed punch list.
Our Total Care service packages optimize performance of your systems while minimizing downtime with faster troubleshooting and resolution. These services are designed to save your organization money, improve efficiency, and maximize your investment.
With a Total Care+ service contract, clients gain access to our powerful VCA Pulse remote monitoring. With the health and uptime of your AV system a top priority, our remote monitoring solution takes the “pulse” of your system’s heartbeat and reports the status of all AV components back to VCA’s Help Desk.
Should our Help Desk receive an alert that a piece of equipment is down or not responding, VCA technicians can immediately remote into your system and troubleshoot. If the component cannot be brought back up over the network, the Help Desk will reach out for further phone support or to schedule an on-site visit to remedy the issue. With VCA Pulse operating continuously 24/7/365, our Help Desk will often times be notified of equipment issues before a client is even aware, thereby reducing the time to identify and repair a problem while increasing system up-time and bringing a greater return on your investment.